Here are some of the questions I get asked the most often.
-Are you fully licensed?
Yes, I am a fully licensed and insured cookie shop. I am ServSafe and allergen certified. I work closely with the Department of Public Health and I follow all of the guidelines presented by the state of Massachusetts.
-Where are you located and do you have a storefront?
I work out of a commercial kitchen and decorating studio that I rent. It is located at 203 Pakachoag St. in Auburn, MA. It is located within the Pakachoag Church building. I do not operate a storefront at this time. I do all custom order pick up and pre-order cookie pick ups from this address.
-I would like to order custom cookies! How can I contact you for ordering information?
First off, please check the availability calendar. If the date is available, you can send me a request by filling out the contact me page. Please be as descriptive as possible. I return messages within 3 business days. Please note, business days are Monday through Friday.
-Do you ship cookies?
I do not ship cookies at this time.
-Is there a minimum amount to order?
Two dozen cookies is the minimum request for a custom order. Cookies start at $4.75 each unwrapped.
-Are your cookies gluten free and allergen free?
No, my cookies are made with flour, sugar, eggs, butter, salt and pure vanilla extract. Each cookie is decorated with royal icing, containing confectioners sugar, meringue powder, vanilla extract and food coloring. Each cookie is made in a kitchen where they may have come into contact with any known allergens, including nut products.
-How early can I make a cookie request?
The earlier the better! I usually book out at least 6-8 weeks for custom cookie orders. Sometimes dates will already be full due to a corporate order or a large order like a wedding. In order to have a confirmed cookie request on the calendar, we require a 50% nonrefundable deposit. The remaining balance is due upon pick up.
-Do you sell individual cookies?
Prior to the pandemic, we offered cookies for sale at frequent pop up shops. Because of the new social distancing protocols in place, pop up shops are now on hold. We do offer holiday cookies for pre sale however, and we offer contactless pick up. This has been a very safe alternative which we have successfully maintained for the past nine months.
-Do you do corporate requests?
Yes, I often do corporate cookie requests and I can even make logos.
-Do you teach classes?
Yes! I have taught countless sold out classes for many different holidays to both children and adults since 2016. I am hoping to restart classes in the future, in accordance with my state guidelines and under the supervision of the Department of Public Health. There are no classes currently scheduled but please stay tuned for more information as the current situation changes.
-How long does it take to make these cookies?
The only honest answer is forever! I consider cookie decorating a labor of love.
If you have any other questions for me, please feel free to contact me here. I love hearing from you!